£35.00 + VAT

This course covers all the important aspects of the Consumer Protection Regulations and TPO’s Codes of Practice, and applies to any agent who is marketing a residential property for sale or rent. The course is 40 minutes long and can be paused at any time, enabling you to pick up where you left off at a later date.


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£35.00 + VAT

This course is for complaint handlers and front line staff who deal with consumers and complaints first hand. The course uses real life case studies and provides step by step guidance, allowing staff to manage consumer expectations and respond in a manner that preserves and even enhance a business’s reputation.


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